This Privacy Policy explains how bat365 — referred to throughout this document as "bat365," "we," "us," or "our" — collects, uses, stores, and protects the personal information of individuals who register for and use the bat365 platform at bat365.me. This policy applies to all bat365 products and services including sports betting, live casino, crash games, ludo games, virtual sports, and all related features and promotions.
bat365 operates under an internationally recognised gaming licence and is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws. We understand that Pakistani players want to know exactly what happens to their information when they use bat365. This document tells you all of that clearly and honestly.
By registering an account on bat365 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how bat365 handles your data as described here, please discontinue use of the platform and contact support to close your account.
bat365 collects the following categories of personal data from players. We only collect what is genuinely necessary to provide the services you've signed up for and to meet our legal and regulatory obligations.
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, city/province | Account communication, transaction notifications, support |
| Financial Data | Easypaisa/JazzCash account number, bank account IBAN, card last four digits | Processing deposits and withdrawals in PKR |
| Gaming Activity | Bets placed, games played, session duration, win/loss history | Account management, bonus tracking, responsible gaming monitoring |
| Device & Technical | IP address, device type, browser version, operating system | Fraud detection, platform optimisation, security |
| Communications | Live chat transcripts, email correspondence, support tickets | Dispute resolution, quality assurance, compliance records |
| Marketing Preferences | Opted-in or opted-out status for promotional communications | Sending bat365 promotions and offers where you've consented |
3.1 Directly From You
The majority of personal data bat365 holds about you comes directly from your own actions on the platform. This includes information you enter when registering your bat365 account, information you provide during KYC verification, details you submit when making a deposit or withdrawal request, messages you send to bat365 support, and preferences you set within your account settings.
3.2 Automatically During Platform Use
When you access bat365 — whether on a mobile browser or desktop — our servers automatically record certain technical data. This includes your IP address, the device and browser you're using, the pages you visit within bat365, how long you spend on each section, and the actions you take (such as placing a bet or opening a game). This data is collected primarily for security purposes and to help us improve the bat365 platform experience.
3.3 From Payment Providers
When you make a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, or any other payment method accepted on bat365, the relevant payment provider shares transaction confirmation data with bat365. bat365 does not store full payment credentials — only the reference information needed to reconcile transactions and support withdrawal requests.
3.4 From Third-Party Verification Services
bat365 uses third-party identity verification and fraud detection services as part of its KYC process and ongoing security monitoring. These services may confirm identity details or flag risk indicators based on data they hold independently. bat365 uses such services only where they meet our data protection standards and are bound by appropriate data processing agreements.
bat365 uses your personal data for the following purposes:
- Account Management: Creating and maintaining your bat365 account, including storing your preferences, balance history, and communication settings.
- Processing Transactions: Handling your deposits and withdrawals in PKR across all accepted payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard.
- Identity and Age Verification: Confirming that you are who you say you are and that you meet bat365's minimum age requirement of 18 years.
- Regulatory Compliance: Fulfilling bat365's obligations under its gaming licence, including anti-money-laundering (AML) checks, know-your-customer (KYC) requirements, and record-keeping obligations.
- Fraud Prevention and Security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and abuse of bat365's bonus systems.
- Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying responsible gaming tools where required.
- Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
- Platform Improvement: Analysing aggregated, anonymised usage data to understand how Pakistani players use bat365 and to improve the platform's performance and features.
- Marketing Communications: Sending you bat365 promotions, bonus offers, and platform updates — but only if you have opted in to receive marketing communications. You can opt out at any time.
bat365 processes your personal data on the following legal bases:
- Contract Performance: The majority of data processing is necessary to fulfil the agreement between you and bat365 when you register an account. This includes processing transactions, managing your balance, and delivering the gaming services you have signed up for.
- Legal Obligation: bat365 is required by law and by the terms of its gaming licence to carry out KYC verification, maintain transaction records, and perform AML screening. This processing is mandatory and cannot be opted out of.
- Legitimate Interests: bat365 processes some data — such as fraud detection signals, security logs, and platform analytics — on the basis of its legitimate interests in protecting the platform and its players. We balance these interests against your rights and will not process data where your interests clearly override ours.
- Consent: Where bat365 processes your data for marketing purposes, we do so only with your explicit opt-in consent. You can withdraw this consent at any time through your account settings or by contacting support.
bat365 handles payment data with particular care given its sensitive nature. When you make a deposit via Easypaisa or JazzCash, bat365 receives a transaction reference number and confirmation from the payment provider. bat365 does not store your full Easypaisa PIN, JazzCash PIN, or banking passwords at any point.
For bank card payments, bat365 uses PCI-DSS compliant payment processing infrastructure. Card numbers are tokenised — bat365's systems store only an encrypted token and the last four digits of your card number, not the full card data. This means even if bat365's systems were ever compromised, your full card details would not be exposed.
bat365 is required by its AML obligations to maintain records of all financial transactions processed through the platform. Transaction records are retained for a minimum of five years from the date of the transaction, as required by applicable regulatory standards. These records are held securely and are not accessible to unauthorised parties.
As a licensed gaming operator, bat365 is required to verify the identity of players before permitting withdrawals. This is an industry-wide standard known as Know Your Customer (KYC), and it exists to prevent fraud, money laundering, and underage gambling.
During the KYC process, bat365 may request one or more of the following documents:
- A clear copy or photograph of your Computerised National Identity Card (CNIC) — front and back.
- A recent proof of address document such as a utility bill or bank statement showing your name and address, dated within the last three months.
- A selfie or live photo for identity matching, if required by bat365's verification system.
- A proof of payment method — for example, a screenshot of your Easypaisa wallet showing your account number and name, to confirm the account belongs to you.
All identity documents submitted to bat365 are encrypted in transit, stored securely, and accessed only by authorised bat365 compliance personnel and contracted verification service providers. Documents are not shared with third parties except as required by legal obligation or for the verification process itself.
Once KYC verification is complete, the verification status on your account is updated accordingly. bat365 retains identity documents for the period required by its licensing regulations — typically five years from account closure. After this period, documents are securely deleted.
bat365 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory and licensing requirement |
| Financial transaction records | 5 years from transaction date | AML compliance and regulatory obligation |
| Identity documents (KYC) | 5 years from account closure | Regulatory requirement under gaming licence |
| Support correspondence | 3 years from last interaction | Dispute resolution and quality assurance |
| Gaming activity logs | 5 years from activity date | Responsible gaming monitoring, regulatory audit |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Technical/access logs | 12 months | Security and fraud detection |
At the end of the applicable retention period, bat365 will securely delete or anonymise your personal data. Anonymised data (where all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes.
bat365 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and bat365's servers is encrypted using industry-standard SSL/TLS protocols.
- Access Controls: bat365 staff access to personal data is restricted on a need-to-know basis. All staff with data access undergo background checks and receive data protection training.
- Two-Factor Authentication: bat365 supports and encourages 2FA on all player accounts to reduce the risk of unauthorised access.
- Intrusion Detection: bat365's infrastructure is monitored 24/7 for suspicious access patterns. Automated systems flag and block suspicious activity in real time.
- Secure Data Centres: bat365's data is hosted in ISO-certified data centres with physical access controls, redundancy, and regular security audits.
- Incident Response: bat365 maintains a data breach response protocol. In the event of a breach affecting player data, bat365 will notify affected players and relevant authorities in accordance with applicable legal requirements.
As a bat365 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting bat365 support at support@bat365.me or via live chat. bat365 will respond to all data rights requests within 30 calendar days.
bat365 does not knowingly collect personal data from individuals under the age of 18. bat365's services are strictly for adults and registration by anyone under 18 is prohibited. bat365 actively verifies the age of players through its KYC process.
If bat365 becomes aware that a player under the age of 18 has registered an account or provided personal data, bat365 will immediately suspend the account, void any transactions, and securely delete all personal data associated with that account. No winnings or deposits will be returned in the event of confirmed underage registration.
bat365 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes — meaning changes that significantly affect your privacy rights or how we handle your data — we will notify registered players via email or an in-platform notification at least 7 days before the changes come into effect.
For minor or clarificatory changes, we may update this policy without advance notice. The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of bat365 after any policy update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bat365 has handled your personal information, please contact us through any of the following:
- Live Chat: Available 24/7 inside the bat365 platform. The fastest way to reach us — average response under 5 minutes.
- Email: support@bat365.me — please include "Privacy Request" in the subject line for data rights enquiries.
bat365 will acknowledge all privacy-related requests within 48 hours and will provide a full response within 30 calendar days. For complex requests, we may extend this to 60 days and will notify you if this is the case.
If you are dissatisfied with bat365's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to bat365's licensing regulator. Contact bat365 support to obtain the relevant escalation information applicable to your situation.